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Customer Reviews

A selection of reviews from our happy customers

Overall rating

10 / 10
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

10 years as a customer and still happy

“We have been using PG Security for over 10 years and they provide an excellent, professional, courteous service. Staff are well trained and helpful. They are a firm you can completely rely on. Highly recommended.”



James Whittingham - Somerset
Sep 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual alarm test and fitment of replacement of-battery

“Very pleasant engineer, respectful of the property, explained need for change of battery.”



Customer - Yeovil
Apr 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Service.

“Very Professional and reliable, have used them for years.”



Customer - Wells
Apr 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Burglar alarm system six-monthly service.

“(Unable to fill in number of days the job took as it took one hour!) Polite and efficient young engineer.”



Customer - Sherborne
Apr 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual security alarm maintenance

“Excellent service.”



Customer - Sherborne
Apr 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Alarm system service.

“Did exactly what was agreed, very helpful engineer.”



Customer - Templecombe
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Crewkerne

“A good mornings work”



Customer - System serviced
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

New alarm and lighting.

“From start to finish quality tradesmen using quality kit great looking finish many thanks again.”



Customer - South Petherton
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Routine maintenance and fitting of new keypad.

“Work efficiently carried out by a qualified and polite engineer.”



Customer - Somerton
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual service.

“It was a straightforward annual service.”



Customer - Sherborne
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Service Intruder Alarm System

“Very courteous and efficient service”



Repeat Customer - Beaminster
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual burglar alarm service.

“The engineer arrived on time, very informative of the work he was carrying out. Very friendly and efficient.”



Customer - Martock
Mar 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual maintenance and inspection intruder alarm system.

“Good work, polite and friendly staff any issues we had very quickly resolved.”



Repeat Customer - Somerton
Feb 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual service of Home Alarm system.

“Annual Service reminder was sent out by the company with an estimate of cost. Work was booked at a convenient time and date by phone and the engineer arrived on time and completed to schedule in a few hours. The engineer explained what he was doing and any issues encountered. He agreed to provide a quote for an upgrade at my request after a discussion of options available. Work was completed swiftly, tidily and in a friendly and knowledgeable manner and at . We have used the company since they subsumed our previous supplier and have been impressed by their consistently high level of service.”



Customer - Stoke-sub-Hamdon
Feb 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Alarm service and new equipment fitted

“Excellent service, as always, from this company. Tom, the engineer, was punctual, polite, considerate and tidy, and carried out the work necessary efficiently.”



Customer - Stoke-sub-Hamdon
Feb 2019
Time   8
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Checking alarm system for electrical fault.

“Engineer gave system thorough check to eliminate it from an electrical problem occurring in the house. Conferred with an electrician at base and advised on next step to be taken.”



Customer - Yeovil
Feb 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Service of system. Re-positioning camera. Adding sim card to system to allow for wifi and phone service.

“The engineer was very thorough, knowledgeable and professional. This alarm company is very responsive. Highly recommended.”



Customer - Somerset
Feb 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Fire and Intruder Alarm Installations, servicing and call outs

“PG Fire and Security did a lot of work for my employer at the time, two system installations plus servicing and call-outs as needed. They always did a superb job to the highest professional standards from estimates through installation to aftercare and servicing. I cannot recommend them highly enough.”



Customer - Preston
Feb 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual service.

“A smart, polite young man. On time, thorough and efficient.”



Customer - Weymouth
Jan 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Service of Fire Extinguishers

“Very good work from the young gentleman who attended. Explained his process and worked quickly.”



Customer - Salisbury
Jan 2019
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Survey of existing security system and replacement of batteries in multiple smoke alarms.

“I recently moved into a large house with a complex security system and where the previous installers were no longer able to support it. PG Fire and Security carried out a survey of the system against the the original paperwork, checked all the sensors (20+) and the 14 smoke alarms, reprogrammed the master control unit and replaced batteries in the smoke alarms. They identified a number of issues in the original installation which they rectified and found that many of the smoke alarms were not working properly. Very thorough and professional. Only charged for the basic survey.”



Customer - Chard
Dec 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Sorted out burglar alarm problem in the early hours of the morning.

“The engineer came out on a night call. He was also available on the phone for advice and was very responsive and helpful. I can't recommend him too highly!”



Customer - Wareham
Dec 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

General service of house alarm and up grade

“Since PG took over this service they have been helpful courteous and efficient 100% in office and the engineer.”



Customer - Montacute
Dec 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Serviced the intruder alarm and tested and left in full working order.

“Carried out service with usual efficiency.”



Customer - South Petherton
Dec 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Alarm to garage and lecture room.

“The installer was a breath of fresh air. I phoned the office with my comments. The previous company would not be given a good report. Well done.”



Customer - Yeovil
Nov 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual alarm service.

“Excellent alarm service, explained what he was doing and why. Had full confidence and trust in the engineers ability.”



Customer - Cheddar
Nov 2018
Time   5
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

New front door sensor fitted

“The work was fine. The only issue was that we phoned at 09:30 approx. Initially and had to phone again after lunch to discover that the engineer was coming after 16:00. We understand that the engineers were already booked for the day but couldn't someone have phoned us to say it would be late afternoon so that we could make plans for the day”



Customer - Yeovil
Nov 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual service of fire alarm

“Arrived promptly very courteous carried out work efficiently and quickly.”



Customer - Yeovil
Nov 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Annual service

“TOM WAS THE SERVICE ENGINEER, WE HAVE NOT HAD HIM VISIT OUR HOME BEFORE, HE WAS UP TO THE P.G HIGH STANDARD ON ALL COUNTS.”



Repeat Customer - Yeovil
Nov 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Replacing external security lamp.

“Very good.”



Repeat Customer - Yeovil
Nov 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Service of alarm system

“Engineer was lovely very polite, clean, tidy and personable”



Customer - Martock
Nov 2018
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Highly professional , very friendly and helpful

“PG Fire & Security have been providing a services for my personal use and business for few years now and always been highly professional , very friendly and helpful and high standard equipment for my fire alarms, intruder alarms and sound system. If you need Fire Or Intruder Alarm with CCTV or Fuel Tank Alarm and monitor or maybe good high market sound system B&O or Sonos ! Call PG Fire & Security ! Iím highly recommending them!

They are - The best in SouthWest!”



Kire Antoski - Yeovil
Mar 2018
       
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